All jewelry and glass is guaranteed to be free from defects upon delivery. If you have a problem please call first for an authorization and then return the piece with its original packaging for inspection. If the piece is defective due to negligence on my part I will either repair it or replace it at no charge to you.
I want you to love the pieces you purchase. Any non-custom piece may be returned for a refund or credit or exchange with in 7 days of receipt as long as the item is in its original, unused condition. Original shipping charges and charge card fees are not refundable. Any item that was custom made is only returnable for a full credit or exchange. All returns require written pre-approval. Please send an e-mail for the pre-authorization.
Please do not return items damaged in shipping, as doing so will void shipping insurance. Damage claims can only be made on items shipped with insurance. Claims must be made through the original shipping agent. Please check with the shipping carrier for specifics. If a piece arrives broken or damaged, be sure to retain all original packaging, as well as all pieces of the damaged item, as the shipping agent will examine the item. If you do not retain the original packaging, the insurance will be void. Please, immediately e-mail me and call the shipping company. If you wait, the insurance may become void. The shipping company will handle the claim. If you run into a problem with the shipping company, please e-mail me and I will try to call the shipper myself.
If repair is needed anytime due to manufacturing defect, I will repair it for free (less your shipping charges). If damage occurs due to an accident or misuse, please e-mail me and I will give you an estimate on the cost of the repair. Either way, please e-mail me first and I will give you an authorization number. No packages will be accepted without pre-authorization.
I am committed to safeguarding your privacy. I will never disclose, rent or sell any information to a third party.
You can safely order on-line using any major credit card through pay-pal and the shopping cart. Money orders or certified checks are also acceptable.
All prices are retail. Please e-mail me for a list of wholesale terms. I will need the following information: your store name; address; phone; e-mail; years in business; contact name and tax ID.
I love to do custom work. I am happy to work with you to create a custom piece of glass or jewelry. The custom process begins with several e-mails in which we discuss what you envision. I will help with the design process by asking several questions and making suggestions to help finalize the design. I will be sure to cover information such as color, size and materials. Occasionally, I may have to offer alternative suggestions, to ensure that your piece can be made and will last. I will ask you your price range so I can offer options that will meet your needs. After I have a clear understanding of your design, I will send you design ideas and digital images of materials (stones or glass) and an estimated price and delivery schedule for your approval and or modification. Once I have your approval, I will require a 50% non-refundable deposit. The balance is due upon completion of the final project. Depending on the time of year and complexity of the piece, it could take 4-8 weeks for completion. Please plan ahead. I guarantee the craftsmanship and materials used in my work. I also guarantee that the piece will match the final design you approved including the materials and dimensions of the piece. Custom work is not refundable unless it is defective upon arrival (please see my policy on refunds). Custom work may only be returned for a credit toward another piece or an exchange less shipping and charge card charges. I look forward to working with you to create a work of art. Please e-mail me if you would like further information or a quote.
Glass fusing is sometimes called warm glass-work. This is because glass fusing lies between glass blowing (hot glass) and stained glass / glass mosaics (cold glass). Glass fusing is the joining of pieces of glass by melting them in a kiln at around 1500 degrees F. Iridized Glass is coated with metallic coating made of tin. Dichroic Glass is defined as glass having more than one color especially when viewed from different angles (transmitted, reflected and viewed from a 45 degree angle). Thin layers of metallic oxides are deposited on the surface of the glass in a high temperature vacuum furnace. The process is quite costly, therefore, the high price of glass items containing dichroic glass. Slumped glass takes glass that has been fused flat and fuses it a second (or more) time into a mold at around 1340 degrees F. The glass takes on the shape of the ceramic or stainless steel mold.
Gently wipe off all finger prints and make-up after each use. Sterling and fine silver are soft metals and scratch easily. Only use a 100% cotton cloth. If you use a jewelry polishing cloth be careful to use a new section each time as dirt particles from prior use can scratch your silver. I do not recommend the use of chemical cleaners except for glass pieces. The solutions may ruin your stone. Store your silver jewelry in a plastic zip lock bag with a small piece of chalk. The chalk helps prevent oxidation.
